I had an opportunity to experience some exceptional …

December 10, 2019 at 1:08 pm
Average Ratings
Sales
Location: Edmonds WA Dates: January 17, 2017 Sales Person: Roeuth Cheth

Dealership Review by Arthur (Rich) Cummings.

I had an opportunity to experience some exceptional customer service earlier this week. Roeuth in the Service Department took great care of me and helped my experience in a number of ways:
1) He went out of his way (Multiple phone calls)to effectively communicate the status.
2) He let me know that some of the service issues were just out of warranty and that he would work with his service manager to do whatever he could to help with the situation.
3) He was my advocate for getting this work covered under warranty.

Any car dealership can sell you a car. Most dealerships spend the time and effort to make the sale- on the front end. Roeuth went out of his way to help me- on the back end of the sale- that is service. This means a lot to me, and I will reward his efforts with a continued loyalty to Magic Toyota Edmonds.

Great work Roeuth! Thanks So much! 5 Star Service!

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